Data Deletion Instructions

Last updated: 12 November 2026

1. Your right to have your data deleted

You can ask Ramsys to delete the personal information we hold about you at any time. This page explains how to make a request, how we verify it, what we delete, and how long it takes. It applies to anyone whose data we hold: training participants, people who contacted us through this website, and people who have messaged or connected with us through Facebook or other social media.

2. How to request deletion

You can also call us on +233 54 534 7262 or write to Vivian Farm Lashibi, Accra, Ghana, but an email helps us keep a clear record of your request.

3. What happens next

• Acknowledgement: we reply within 5 working days to confirm we have received your request.
• Verification: to protect you from someone else requesting deletion in your name, we may ask you to confirm your identity, usually by replying from the email address we have on file or answering a simple question about your dealings with us.
• Deletion: we delete the information within 30 days of verifying your request. If we need longer because of the volume or complexity, we will tell you why.
• Confirmation: we email you when deletion is complete, and tell you if anything had to be kept and why.

4. What we delete

• Enquiry, quote and contact-form messages and the contact details attached to them.
• Course enrolment and admission details, dietary or accessibility notes, and travel or itinerary information.
• Messages and details you sent us through Facebook, Messenger or other messaging channels, from our systems and records.
• Marketing and mailing-list details. We will also stop sending you messages.
• Where we pass your data to service providers, we ask them to delete their copies too.

5. What we may need to keep

The law sometimes requires or allows us to keep certain records. Where that applies, we keep only what is necessary, restrict how it is used, and delete it when the obligation ends:

• Invoices, receipts and payment records we must retain for tax and accounting purposes (generally up to 7 years).
• A minimal record that a certificate was issued, if you completed a course, so that the certificate can still be verified by you or your employer. You may ask us to remove this too, but we will explain that the certificate could then no longer be verified.
• Information needed to establish, exercise or defend a legal claim, or to comply with a request from a regulator or court.

6. Facebook and Meta

If you interacted with Ramsys through a Facebook page, app, form or Messenger, you can request removal using the email steps above, and we will delete the data we received and hold about you.

Facebook itself, and Meta Platforms, hold their own copy of your activity under Meta’s terms. To manage that data, and to remove any app or business integration you previously connected, go to Facebook → Settings & privacy → Settings → Apps and websites, select the Ramsys entry and choose Remove. You can also delete your own messages and comments directly on Facebook, and use Meta’s own “Download your information” and account deletion tools. We cannot delete data that Meta holds on its own systems.

7. Other rights and questions

You also have the right to see, correct and restrict the use of your information. Our Privacy Policy explains these rights and how we handle personal data. If you are unhappy with how we respond, you may complain to Ghana’s Data Protection Commission.

Questions about this page? Contact us at info@ramsysgh.com or +233 54 534 7262.